The Challenge
An automotive parts manufacturer was on the verge of losing five major national brands due to delivery failures. Systemic issues threatened over $10 million in annual revenue and long-term customer relationships.
The Stakes
Losing these brands would devastate the business and damage market reputation. Traditional approaches weren’t working, and time was running out.
The Result
✦ All customers retained: secured over $10 million in annual revenue.
✦ Fulfillment improved 60% to 95%: within four months, exceeding industry benchmarks.
✦ Crisis resolved in 120 days: with 30% delay reduction and scalable systems for sustained growth.
✦ Sustainable capabilities built: client maintains high performance independently.
The Solution
New Oaks deployed four consultants with a hands-on, embedded approach:
Embedded Assessment
Worked directly in plant performing employee tasks to swiftly identify inefficiencies causing low fulfillment.
Brand Management
Assigned one consultant per brand to address specific issues impacting each customer
relationship.
Real-Time Solutions
Implemented improvements immediately alongside employees with brand analytics on forecasting and supply chain.
Knowledge Transfer
Trained team in new practices and equipped staff with analytical tools for sustained performance.
Facing a Customer Relationship Crisis?
Book your complimentary strategy session with us today
